Frequently Asked Questions (FAQs)
1. What types of customized gifts do you offer?
We offer a wide range of customized gifts including personalized mugs, t-shirts, photo frames, keychains, resin art and much more. If you have a specific item in mind, feel free to contact us!
2. How do I place an order?
To place an order, simply browse through our products, select the item you want, customize it with your desired text or image, and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.
3. What customization options are available?
You can customize your gifts with text, images, and various design templates. Specific customization options may vary depending on the product.
4. How long does it take to receive my order?
The delivery time varies based on the product and your location. Typically, customized gifts are delivered within 5-10 business days. You will receive an estimated delivery date when you place your order.
5. Can I preview my customized gift before purchasing?
Yes, our website offers a preview feature that allows you to see what your customized gift will look like before you complete your purchase.
6. What is your return policy?
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. Please contact our customer service team if you encounter any issues with your order.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on our website or the carrier’s website.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping services for an additional fee. You can select this option at checkout.
9. Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 24 hours of placing them. Please contact our customer service team as soon as possible if you need to make changes.
10. Do you ship internationally?
No, we do not offer international shipping currently.
11. How can I contact customer service?
You can contact our customer service team via email at support@inklurastore.com or by calling us at 8639454447. Our team is available Monday to Saturday from 9 AM to 6 PM.
12. Are there any discounts for bulk orders?
Yes, we offer discounts for bulk orders. Please contact our inklura team for more information on bulk pricing.
13. What payment methods do you accept?
We accept all major credit cards, upi and other secure payment methods.
14. How can I stay updated on new products and promotions?
You can subscribe to our newsletter to receive updates on new products, special offers, and promotions directly to your inbox.